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July 7, 2008

Effective Ways to Manage Staff During a Recession

Posted by Nancy Mobley at 4:54 PM

As a small business owner for the past 14 years, I’ve seen my share of ups and downs in the economy. It’s a challenge for business owners to know what to do to ride out the wave of a recession. As the CEO of Insight Performance, a human resources consulting firm, I’ve been receiving a lot of requests from clients who are trying to figure out the most effective ways to manage staffing during this time. Based on experiences from my own business and insights from dozens of companies, here are some best practices I’ve been recommending for addressing staffing issues during tough economic times:

Make sure you take the long view. To add to Benjamin Franklin’s famous line that all we can count on is death and taxes, there is one other certainty: change. Economic downturns are followed by times of prosperity and vice versa. Too often companies take the short term view and react to a recession by cutting top talent, only to find that they’re behind the competition once the market starts to rev up. To better deal with the inevitable ups and downs of business, I’ve changed my outlook and instead of strategically planning my business needs from quarter to quarter, I’m now looking one year ahead.

Align HR with your business goals. Where is your business heading? What people resources do you need to get there? Determine the key skills and expertise that you need to have on board to get you to the next stage. Then look around at the seats at the table within your own company. Do certain employees have the skills you need, or do they have the potential to develop them? Put together a game plan that includes development and training and outside hires to help get you where you want to go. I know I mentioned the “H” word, but contrary to popular belief there may be times when you want to hire during a recession, even if you are cutting other positions. The key focus here is having the right people on board to help you achieve your business goals.

Remember to always treat your employees well. Employees are the ambassadors of your organization, and help you grow your business. As you can imagine, your employees are probably feeling uncertain about the economy and worried about job security. Make sure you continue to value and recognize their contributions and create the type of environment that makes them want to stay. Creating an outstanding workplace with respect and work/life flexibility will go a long way in engendering loyalty and happy employees even when you’re unable to provide the kind of raises you would like to offer.

Be creative about staffing. Consider ways that you can cost effectively meet your staffing needs. Could you expand the role of a junior person who’s ready to take on more? Can you add hourly employees? One of the most effective new ideas we’ve recently implemented at Insight Performance is a peer management program in which employees within the organization are reporting to and being managed by their peers. In addition to reducing the costs of a mid-management layer, this program has helped employees feel more empowered and responsible to each other. It has also encouraged greater communication and collaboration among the internal teams.

While there’s no magic bullet for handling staffing issues during a recession, it’s important to keep your eye on the game. But while you are working to stay afloat today, don't be afraid to look ahead to where you want to go and to position yourself competitively for the months ahead.

* 5 Comments

Posted by: Tony Vignieri at July 8, 2008 4:57 PM

Mobley makes some excellent points on how to effectively retain talent during a down economy. My company specializes in CEO performance and recently released a series of best practices on staffing that offers executives valuable supplemental information. Here are some highlights:

1) Build your staffing system upon performance-based criteria. Although many entrepreneurs feel more comfortable going with their gut instincts, research shows that hiring on emotion, instinct or personal likes and dislikes turns the hiring process into little more than a crapshoot. In contrast, a staffing system built around performance-based criteria allows you to eliminate personal bias, inject a healthy dose of objectivity into the process and make better hiring decisions.

2) Benchmark job performance against both internal and external standards. Internal benchmarking is just the first step. Once you create a profile for every position and begin to raise the quality of your talent pool, start researching performance criteria from outside the company, using industry standards and other information to raise the bar for exceptional performance.

The entire series of articles can be downloaded for free at vistage.com/staffing

Posted by: Bridget DiCello, Activating Employee Performance at July 9, 2008 3:17 PM

This is a great article on positive movement forward even during a recession. Conversations I've had with clients in the Memphis area recently have also highlighted the need to get all staff members focus on innovative business growth at this time.

Thinking positively and keeping current staff is great and made even more powerful when valuable staff members are included in discussions about unique marketing ideas, deepening relationships with current customers and getting everyone focused on innovation especially if they have some downtime.

The business owner's role in having those positive conversations and getting all the staff to talk in these terms as well can support sales in multiple ways.

To read, "Thriving in an Economic Downturn" inspired by this article, go to http://www.goaep.com/growth_archive.asp.

Posted by: Kate Volman at July 18, 2008 7:41 PM

Fabulous tips! Retaining outstanding employees is one of the number one challenges I hear from small businesses. The "Millennials" seem to be a more challenging group to keep around since they are continually on the job hunt even when employed. Personal development and training plays a critical part in retaining employees. When employer invests in an employee they will become more engaged and their interest in the company grows substantially.

Posted by: Reggie Johnson, Success Tapes, Inc. at July 27, 2008 11:18 AM

You start by mobilizing and energizing your sales staff. During a recession, someone loses marketshare and someone gains marketshare. Make sure it is the other company. Do not buy into the culture of gloom and doom. The best time to win the game ... is when the other team thinks it is over.

Posted by: Zooriliinculk at October 10, 2008 6:50 AM

Hello.
:) reflects the couple's low-key approach to their royal connections.
Bye.

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